The terms and conditions described in this policy apply to all products purchased from nevroblazer’s online store in Greece through the internet on the website www.nevroblazer.com
PRODUCT CHANGES
In case you wish to return goods due to the change of opinion, the changes are made within 14 days from the day you received the product. In order to make the return, it is necessary for the product to be in excellent condition with its special markings and accessories (tags, scraps, etc.) and the receipt (HHS, IT, etc.) of the order. If you change your mind, you can return the products you have ordered within 14 days with your checkout, your order form, the order confirmation mail and the credit card slip (in case you have paid by credit card). Send your request in writing or in our relevant form to the info@nevroblazer.com For any information you need, you can contact us by phone at +306972879480. By charging in accordance with the pricing policy of each telecommunications provider. The charge for transporting your products depends on the postal code of the area and the weight of the goods. Whichever way you choose to change the products, the return request comes into effect from the date you provide us with the request for the return of the goods. The immediate cost of returning the products is borne by the customer, unless the product is returned due to a manufacturing defect and our proven fault. Otherwise, upon returning the package, our company may be charged and the refund shipping returns may be set off against the amount that will be returned to the customer. The receipt of the returned products can only be carried out from the address that you had declared from the beginning for their shipment and which you have indicated to us in writing. The products you want to return should be in excellent condition, with closed packaging and with the terms mentioned. In case you open the packaging of the product you should make sure to return it in impeccable condition, along with all its parts and accessories and agree to take care of the condition of the returned products from the moment they are delivered to you until the moment you deliver them to the cooperating transport company or to another courier company. In case they are not returned within 14 days then NEVROBLAZER may not accept any return or replacement of a product. In any case, the maximum period of return for replacement may be extended beyond 14 calendar days from the date of receipt for special reasons or force majeure that may arise.
CANCELLATION OF ORDER – RIGHT OF UNJUSTIFIED WITHDRAWAL FROM THE CUSTOMER
It is possible to cancel the order in our online store. The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the purchase contract or from delivery and especially when there are several products in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from the delivery of the first one. Withdrawal shall be made subject to the following conditions: In order to proceed to the cancellation of your order and the withdrawal statement, you can either send an e-mail to the address: info@nevroblazer.com, or call at our company’s phones at +306972879480 (by charging according to the pricing policy of each telecommunications provider), or by accessing the page “REFUNDS” to the customer’s account by filling in the relevant form or if there is no account by entering the email and the order code again in the relevant form. NEVROBLAZER is obliged to send a confirmation of receipt of a statement of cancellation and withdrawal as soon as it comes to nevroblazer. This withdrawal is unjustified and the customer must return the product (if the item has already been delivered) exactly in the condition he received it, with the special markings (tags, scraps, etc.), the receipt (HHS, HIS, etc.), with all the forms that accompany it and its complete packaging and accessories without delay and within an exclusive deadline of 14 days. Following the statement of withdrawal, NEVROBLAZER is obliged to reimburse the price received within 14 days of receipt of the products. The refund of the money to the customer will be made by the same means by which the initial collection was made: In case you have already paid your order and your order has not been given to the shipping company, then we will immediately refund to you the monetary value corresponding to it, in the same way that you made your transaction (credit card, bank deposit, Pay Pal,).
In case your order has been given to the shipping company, then the refund of the monetary value of the cancelled order will be made in the same way that you made your transaction (credit card, bank deposit, PayPal), as soon as the products are returned to NEVROBLAZER. The return of the product is accepted only if the buyer has first paid any amount borne by NEVROBLAZER for its shipment to him and the same shipping costs borne by him for his return. Otherwise, upon returning the package, our company may be charged and the refund shipping returns may be set off against the amount that will be returned to the customer. In the event that the products are returned damaged or incomplete or in case of total destruction of its complete packaging or even the release into use of the products with the consequent characterization of the product as used, nevroblazer’s online store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further ado to a total or partial offsetting of his claim. vis-à-vis the customer.
PRODUCT RETURNS DUE TO DELIVERY ERRORS
In all cases where other than those sold are delivered, by type or quantity or the property agreed in writing with NEVROBLAZER is missing, the customer returns the products for inspection and verification of the error. In this case, the costs of returning the products to the company as well as the costs of refoulement to the customer are borne by NEVROBLAZER as long as the way of return proposed by the company is observed.
RETURNS OF DEFECTIVE PRODUCTS OR COMPANY LIABILITY
If it is found that the item has a manufacturing defect, if this is confirmed by its authorized manufacturer or if products have been delivered in a different design or size from that of the order, the following shall apply: The return of the product to be replaced should be made together with all the documents that accompanied the product(s) (tags, DAT, Retail Ap. , ITY, HCH, etc.) and its complete packaging and accessories. If it is a defect that was found to be proven later than delivery and the packaging does not exist or also if the packaging of the product was received by the distributors during delivery of the item, the packaging of the product is not required. After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the inspection. Once the defect is found, the product is repaired or replaced, otherwise the transaction is cancelled in case it is not possible to repair the product in a reasonable time and nevroblazer cannot find another product of equivalent or better characteristics or equivalent value for the replacement.
The costs of returning the products are borne by NEVROBLAZER and will be carried out either with the already contracted means of transport of NEVROBLAZER, or through another courier. In cases of return via another courier, the customer is charged with the costs of the shipment to NEVROBLAZER and NEVROBLAZER is charged with the shipping costs of any replaced or repaired product. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further ado to a total or partial offsetting of this claim against the customer.
RETURNS OF PRODUCTS, WHICH ARE CONSIDERED DEFECTIVE DURING DELIVERY
The return of products, which are considered defective upon delivery (DOA) will be accepted within 10 calendar days of their delivery to the customer. At the same time, the product should not be damaged and must have all the original documents and accessories that accompanied the product (tags, DAT, Retail Ap., IT, HCH, HCH, etc.). In such cases, the following shall apply: The product is received and checked to determine the defect reported by the CUSTOMER. Provided that these have been previously received and checked by NEVROBLAZER, the item will be replaced with a similar new one, or in case of non-availability with another new product of similar quality and price, otherwise in case the customer does not wish for a replacement, the money of the original purchase will be refunded to the customer. The refund is made in the same way as the initial payment of the customer to NEVROBLAZER was made. The shipping costs for both the return of the products to NEVROBLAZER and the re-forwarding to the CUSTOMER of the replaced product are borne by NEVROBLAZER, unless the customer wishes to send with another transport company. In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without further ado to a total or partial offsetting of this claim against the customer.
EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply in the following cases: a) the supply of goods the price of which depends on fluctuations in the financial market in which they cannot be controlled and which may occur within the withdrawal period; b) the supply of goods manufactured in accordance with the specifications set by you as a consumer or clearly personalised (c) the supply of goods which, after delivery, by their nature, are inseparable from mixed with other elements. d) for discounted products there is no possibility of withdrawal and return.
RETURNS PROCESS
1. In particular, in case of debit by credit card or PayPal NEVROBLAZER shall be obliged to inform the issuing Bank of the cancellation of the transaction and the bank shall then proceed to any transaction provided for on the basis of the contract it has drawn up with the customer without any relevant liability of NEVROBLAZER anymore. Nevroblazer, having received this information, bears no responsibility for the time and manner of performance of the reversal, which is regulated by the abovementioned contract. The process of reversal (total or partial) in credit card charges, is done exactly as the card has been charged. If the charge has been made in a lump sum, the refund will be made in a lump sum, while if the charge has been made in installments then the refund will be made in installments. In case of payment by bank transfer, a reverse bank transfer will be made from nevroblazer’s accounts to the customer. 2. In the case of payment by cash on delivery, via courier, if the customer had chosen the relevant option, he will be made by returning his money to him through the transport company with which NEVROBLAZER is contracted. 3.In case of debit by credit card or PayPal that until the withdrawal and return of the item has been paid to NEVROBLAZER the price by the Bank, NEVROBLAZER will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed to any transaction provided for on the basis of the contract it has drawn up with the customer. The company, following this information, bears no responsibility for the time and manner of execution of the reversal, which is regulated by the above mentioned contract. The process of reversal (total or partial) in credit card charges, is done exactly as the card has been charged. If the charge has been made in a lump sum, the refund will be made in a lump sum, while if the charge has been made in installments then the refund will be made in installments. In case of payment by bank transfer, the refund will also be made by bank transfer to the customer’s own account.
In any case, if the product has been received, you can return it by following the steps below: Repackage the product in the NEVROBLAZER packaging box, including the wardrobe, the protective film and the hanger and inform us either by phone, or by email, or by a document in the package in which you tell us how you wish to resolve the financial pending, if the product is deemed fit to be returned. You send the parcel through the courier agency from which you received your order. In case you choose to use any other shipping company of your choice, you will be charged in full the cost of the transport which you will pay to the shipping company you choose at the time of the shipment of the package. When the return of the product arrives at the offices of the e-shop, NEVROBLAZER sends the necessary information / confirmation. The refund will be accepted only after the approval of the company. The company bears no responsibility for any damages or damages of the products after their use and is not obliged in any case to replace them. In the event that a defect is found (for example, signs of obvious use, friction, odors, tearing, abrasions, deformation, tinting, etc.) during the quality control of the returned product, i) the company must return the parcel back to the consumer, ii) to return the purchase amount reduced according to the residual value of the product. It is also possible to communicate to resolve the issue. Therefore, we would like to point out that in principle, in case the product does not meet the aforementioned conditions, it will be returned to the sender at the same charge. Please note that the return costs are borne by the customer, except in cases of a manufacturing defect.
IN THE CASE OF RETURN YOU HAVE THE POSSIBILITY:
Make a change with the same or another product through our online store. Make your change to the e-shop if you have made your initial purchase from there. Return the product using the packaging method indicated to you to avoid damage during transportation, using the ACS/UPS courier service. Your package inside should contain a. the product in full packaging and accessories which you return b. your receipt. In order to reserve/ book the product with which you wish to change, you must place a new order following the same procedure of a regular order, just in order to deduct the amount / balance resulting from the returned items, we should be informed by email or telephone. We would like to inform you that the final amount with the credit will not be automatically shown to you at the time you execute your order, it will be deducted from our side after your return has been processed.
GENERAL TERMS
You agree to provide NEVROBLAZER with as much detail as possible about the pick-up address of the goods, for example floor, access difficulties for the carrier/courier, the existence of an elevator, etc., in order to facilitate the pick-up process from the place you indicate to us. If you cannot be present yourself when the goods are picked up from the site, you can appoint a representative to undertake this process on your behalf. This representative should be an adult and able to supervise the receipt of your products instead of you. In addition to the rights granted by the return policy, all rights applicable to consumers by the existing provisions and laws relating to the sales contract, as well as any right arising in relation to the product warranty terms, are in any case recognized. For more information the company and special partners are always at your disposal either by phone at +306972879480, or by e-mail at info@nevroblazer.com.